If you are having problems accessing the EACC Portal (myEACC) or your EACC E-mail, please direct your support requests to the Computer Education Center (CEC) staff. The Blackboard Administrator has no access to either of those systems. However, Blackboard technical issues need to be brought to her/his attention. The best mode of communication is by way of e-mail to firstname.lastname@example.org. The Blackboard Administrator also teaches a full load of classes and is often not in the office to take phone calls.
Please remember that any documents submitted in Blackboard must be submitted in compatible file formats. These formats are: MS Office DOC & DOCX, RTF (rich text format), TXT (plain text format), and PDF (Adobe Acrobat portable document format). Blackboard is not compatible with the Apple PAGES format, so DO NOT submit in this format. So, always do a SAVE AS and select one of the compatible file formats indicated.
Check your EACC e-mail accounts for course related messages.
When submitting documents to Blackboard for grading as Assignments (Labs in Physical Science), MAC users should not attach those document files using the default "Pages" format. Blackboard can't read this format, and a third party conversion program has yet to be found. The included web link will explain how to export your "Pages" file into a Microsoft DOC file, a universal RTF file, or an Adobe PDF file; all of which can be read by Blackboard.
Students new to Blackboard (Bb); to log in your credentials are different from those used for access to your "myEACC" pages and e-mail. Bb uses your student ID# for both the username and the password. The format of these credentials is as follows:
For students with 9-digit ID#, a hyphen (dash/minus sign) will be placed between the 4th and 5th digits of your number. For example; if your ID# happened to be 123456789, then you would enter into Blackboard 1234-56789 in both username and password spaces.
For students with a 7-digit ID#, simply enter your ID# as provided in both username and password spaces.
For students that have used Bb in a previous semester, your username is as described above, but your password will be whatever you changed it to when you last used Bb. If you don't recall your password, contact the Blackboard Administrator at email@example.com and request that your password be reset. It will then be reset to your student ID# following the previously described format.