If any of your courses require the Respondus LockDown Browser for taking exams, and you experience difficulties in accessing those exams, please check to make sure you have followed these steps in the use of the Respondus LockDown Browser.
If you are having problems accessing the EACC Portal (myEACC) or your EACC E-mail, please direct your support requests to the Computer Education Center (CEC) staff. The Blackboard Administrator has no access to either of those systems. However, Blackboard technical issues need to be brought to her/his attention. The best mode of communication is by way of e-mail to firstname.lastname@example.org. The Blackboard Administrator also teaches a full load of classes and is often not in the office to take phone calls.
Please remember that any documents submitted in Blackboard must be submitted in compatible file formats. These formats are: MS Office DOC & DOCX, RTF (rich text format), TXT (plain text format), and PDF (Adobe Acrobat portable document format). Blackboard is not compatible with the Apple PAGES format, so DO NOT submit in this format. So, always do a SAVE AS and select one of the compatible file formats indicated.
Check your EACC e-mail accounts for course related messages.
When submitting documents to Blackboard for grading as Assignments (Labs in Physical Science), MAC users should not attach those document files using the default "Pages" format. Blackboard can't read this format, and a third party conversion program has yet to be found. The included web link will explain how to export your "Pages" file into a Microsoft DOC file, a universal RTF file, or an Adobe PDF file; all of which can be read by Blackboard.